Everything You Need to Know Before Ordering

Our MOQ is 1 unit for standard machines and complete production lines. We welcome single-unit orders from startups, R&D institutions, and established manufacturers alike. Volume discounts are available for orders of 3+ units -- contact our sales team for a customized quotation.

We offer flexible payment options to accommodate global buyers:

• T/T (Bank Transfer): 30% deposit upon order confirmation; 70% balance before shipment.
• L/C (Letter of Credit): Available for orders above USD 50,000.
• Western Union / PayPal: Available for small parts and accessories.

Lead times vary by product type:

All equipment undergoes factory testing before shipment. You'll receive video confirmation of test results.

Absolutely. We warmly welcome factory visits to our 20,000 m² facility in Jinan, China. Our dedicated machine testing workshop allows you to witness live operation. If you cannot visit in person, we offer video demonstrations and virtual factory tours via WhatsApp, Zoom, or WeChat. Simply contact us to schedule a session.

All Meiteng machines are CE certified (European safety standards) and ISO certified, recognized in over 60 countries. We use food-grade materials throughout and comply with international food safety standards. For specific country requirements (e.g., BIS for India, SASO for Saudi Arabia), please inform us at the inquiry stage and we will advise on documentation requirements.

Yes. We offer full OEM and ODM services. Your brand name, logo, color scheme, and labeling can be applied to the equipment. We also provide custom engineering designs for brand owners who require proprietary production line configurations. An NDA (Non-Disclosure Agreement) can be signed upon request to protect your intellectual property.

We offer extensive customization across all key production variables:

Our process is designed to be simple and efficient:

1. 1Submit a brief inquiry with your product type, target output, and raw materials via our contact form or email.
2. 2Our engineers will respond within 24 hours with a technical questionnaire to gather detailed specs.
3. 3We provide a customized solution proposal with layout drawings, equipment list, and quotation.
4. 4After approval, production begins with regular progress updates.

Yes. Our twin-screw extruders are highly versatile. By changing the die molds and adjusting PLC parameters, a single machine can produce multiple product shapes and sizes -- for example, switching between dog kibble, cat treats, and fish pellets on the same line. We can supply complete die sets for different product types as part of your order.

All electrical components are configured to your local power standards. We support 220V/380V/415V/440V, 50Hz/60Hz, single-phase and three-phase configurations. Simply specify your country's standard when placing your order and we will configure accordingly -- this is a standard part of our customization process at no extra charge.

Yes. Our production lines are designed with modular architecture, making it straightforward to add capacity or new processing modules (e.g., adding a coating drum, a second dryer, or an automated packaging line) as your business grows. We retain all design files for your line and can provide compatible expansion equipment at any time.

We ship via sea freight (FCL/LCL) for large equipment, and air freight for spare parts and small accessories. Supported Incoterms include:

CIF is recommended for most buyers as we handle export customs clearance and marine insurance on your behalf.

Equipment is packed in export-grade wooden crates with anti-rust treatment, foam padding, and moisture-proof film. All components are secured with steel strapping. For complete production lines, we provide detailed packing lists and numbered crates with assembly guidance, ensuring efficient unpacking and installation on-site.

We provide a complete set of export documents:

• Commercial Invoice & Packing List
• Bill of Lading (B/L) or Airway Bill
• Certificate of Origin (CO) -- Form A or regular CO
• CE Declaration of Conformity
• Marine Insurance Certificate (for CIF orders)
• Technical Manual & Electrical Diagrams

Transit times depend on your destination port:

Once shipped, we provide the B/L number so you can track your shipment in real time via the shipping line's website.

All CIF shipments include full marine insurance coverage. In the rare event of transit damage, please document the damage with photos immediately upon receipt and notify us within 3 days. We will assist with the insurance claim process and arrange replacement parts or equipment as quickly as possible. For EXW/FOB orders, we strongly recommend buyers arrange their own cargo insurance.

Yes. We offer two installation support options:

We provide a 12-month warranty on all main machines, commencing from the date of commissioning or 3 months after shipment (whichever comes first). This covers manufacturing defects and component failures under normal operating conditions. Wear parts (such as screws, barrels, and cutting blades) are covered for 3 months. Extended warranty packages are available upon request.

We maintain a comprehensive spare parts inventory in our Jinan factory. For urgent needs:

• Critical parts (motors, sensors, heating elements): shipped via DHL/FedEx express within 24-48 hours of order.
• Wear parts (screws, dies, blades): available immediately from stock.
• We recommend ordering a starter spare parts kit with your initial purchase to minimize downtime risk.

Yes. We provide comprehensive operator training as part of every order:

• Video training library: Step-by-step operation, cleaning, and maintenance videos in English, with subtitles available in multiple languages.
• Live online training: Scheduled sessions via video call for your operators during initial commissioning.
• Factory training: Your technicians are welcome to visit our Jinan facility for hands-on training before shipment.

Our relationship doesn't end after warranty. We provide lifetime technical support for all Meiteng equipment:

• Dedicated after-sales engineer assigned to your account
• 7×24 emergency response via WhatsApp for critical issues
• Spare parts supply at preferential pricing for existing customers
• Annual maintenance plans available upon request